FAQ

Our products are for people who value self-expression through words, meaning, and mood. These are everyday items that allow you to calmly and honestly say something about yourself without unnecessary pretension.

Because sometimes one phrase says more than a long explanation. People buy these items for themselves — when they see and immediately understand: "This is exactly about me!" Or simply because — "I like it — I want it, and that’s it!" They buy for acquaintances, friends, or relatives to capture a mood, thought, or feeling, and it’s also a popular gift format when you want to say without many words: "This is exactly about you!"

They are worn in everyday life: in the city, at work without a strict dress code, at meetings, walks, trips, and everyday situations, in home circles of communication. It’s a basic everyday item — with character and meaning.

TtCAD is a clothing brand that speaks the language of meanings. We turn thoughts and emotions into things you can wear.

First and foremost — it’s about meaning. Clothing is the form, language is the content.

It’s not just clothing with text. We don’t use slogans or shouting phrases. Our t-shirts are messages that can be read and felt differently. They always leave space for your own meaning.

We don’t impose ideas or teach how to live. “Messages, not slogans” means the phrase on the clothing doesn’t shout a position but offers a reason to think or conveys a certain state.

Yes. That’s exactly how it’s intended.

Once the item exists, its meaning is your personal matter.

No. Sometimes it’s irony, sometimes silence, sometimes straightforwardness — it all depends on the message and your perception.

No. It’s about self-expression, not agitation.

Because transparency is important. We understand that the same phrases can be perceived differently.

Yes. But we do not work with content that violates laws or ethics.

It’s not about the season, but the context. Some of our items are originally intended for wearing at home — in a personal, warm environment, without the idea of going outside in them. There are t-shirts created for a specific purpose or gesture — for example, to ask a question, express a thought or state. There are also items “for insiders” — for family, close circles, home situations, where seasonality doesn’t matter at all. It’s not about “winter” or “summer” clothing. It’s about where, for whom, and why you wear it.

Each order is made as a classic short-sleeve t-shirt (CTS). This is our planned, basic, and most universal option.

CTS stands for Classic T-Shirt. This is what we consider the standard unless otherwise specified.

These images are visual examples. We show how the same message looks on different silhouettes and fits. This helps to better feel the design but does not change the basic order logic.

No. By default, each order is made as a classic short-sleeve t-shirt. Other types of clothing (hoodies, crop tops, etc.) are not included in the standard selection and are available only by separate custom request.

Yes, you can order a hoodie or crop top, but this is a separate custom order with individual pricing and settings.

We offer different models by custom order: hoodies, crop tops, sleeveless shirts, and others. It all depends on the task and production.

To avoid confusion and errors, by default we offer only the classic t-shirt — so you know exactly what you will get.

No. Each type of product is initially tied to a specific production partner and printing technology. That’s why availability, printing methods, and final results may differ. This is not a “choose as you like” variability but a consequence of the chosen production chain.

There is no fixed position for the logo. The logo is placed where it does not interfere with the main message — usually near the neckline, on the shoulder, or on the back.

Sometimes we do — usually as part of custom orders or limited series.

Basic parameters are similar, but details may vary depending on the model and printing method.

Yes — this is a conscious choice. Black text on black fabric is not about contrast but nuance. It’s like saying the same thing, but quieter. Almost a whisper — so that those who really need it can hear. This approach makes the message more intimate and restrained. It doesn’t shout or impose but appears with a glance, movement, or light. And yes — this combination automatically feels more premium. Like a black car with a black interior. Now imagine you’re in it — also in black, on black.

Direct-to-Garment — printing directly on fabric. The print is soft and feels like part of the material.

Direct-to-Film — transferring an image from film. Bright, durable, and slightly more tactile.

To keep the text readable on different fabric colors. This does not change the idea or meaning of the design.

Yes. The fabric color affects contrast, ink absorption, and visual perception.

It depends on the printing method. We mostly use DTG — the print is soft and almost unnoticeable to the touch. DTF or HTV methods are more tactile but also durable.

With proper care, prints are designed to last a long time. Like the fabric itself, they may gradually change with active and prolonged wear — this is a natural process of use, not a defect.

Sometimes yes. We consider custom orders selectively because each requires a separate evaluation. If you have an idea — describe it as clearly and concisely as possible.

Yes, many of our messages already exist in several language versions. We pay close attention to how the text sounds and reads.

Sometimes it’s possible. It depends on the text and language. Not all texts translate equally well, and we take this into account.

Yes. We do not work with content related to hate, violence, extremism, discrimination, or illegal topics. This is a matter of responsibility and law.

Yes, but only if you officially represent that brand and can confirm the rights. In such cases, we accept requests exclusively from corporate emails.

To comply with laws, ethics, and to maintain the integrity of the TtCAD brand.

Yes, special conditions are possible for large volumes. Everything is discussed individually.

Yes. We work with various groups when a batch of items with a unified print or message is required. Within one order, different sizes can be combined — this is standard practice for group and organizational orders. Such requests are considered separately, taking into account tasks, volume, and format.

No. Each item is printed to order.

To reduce delivery time, logistics costs, and unnecessary transportation.

Whenever possible, the order is sent to a production partner located closest to your delivery address. If the nearest production is unavailable for some reason, the item is made by another partner and shipped from there. All items are made specifically for your order.

Usually 2–5 business days after full payment.

Yes, we ship orders to almost anywhere in the world. The main thing is to check before ordering if there are any special restrictions or additional import fees in your country.

Canada: 2–5 days USA: 3–7 days Europe: 5–12 days (Delivery times are approximate and depend on the region, as well as the work of offices processing your order and delivery services.)

Delivery times depend on the region and chosen service. The estimated delivery date is shown during checkout. All TtCAD items are made to order, so delivery includes not only shipping time but also production time.

Times may increase if the required clothing model or materials are temporarily out of stock. In such cases, the order may be transferred to another partner located further from the delivery address, which affects the total delivery time.

No. After payment, the order is immediately sent to production specifically for you, and it cannot be changed or canceled.

We accept returns or exchanges only in cases of defects, damage, or errors on our part. This is standard for made-to-order products.

Each item is made specifically for you, so returns for reasons not related to quality are not possible. We recommend carefully choosing your size before ordering.

Contact us within 7 days of receiving the order and send photos of the problem. We will review the situation and assist you.

The full official policy is available on the Return & Refund Policy page on our website. We recommend reviewing it before placing an order.

Yes, our t-shirts correspond to standard size charts. If you usually wear a certain size, it will most likely fit here as well.

If you’re unsure between two sizes, it’s safer to take the bigger one. A loose fit is always more comfortable. ℹ️ Friendly size tip with a sense of humor: If you want an extreme slim fit — you can take two sizes smaller, we guarantee a tight fit — it will be very slim (sometimes even too much 😅). And if you want a loose, relaxed, trendy streetwear/oversize fit — take two sizes bigger, they solve the problem. 🫣 “We’re for self-expression. But if you’re not into experiments, we still recommend following the size chart.”

The best way is to measure a similar t-shirt you already have that fits well. Compare those measurements with the size chart on the product page before ordering.

Yes, differences are possible. Screen settings, brightness, contrast, and lighting affect how the color looks on different devices.

We recommend washing in cold water, inside out. Dry at low temperature and do not iron directly on the print.

Yes, if you don’t follow the recommendations, the print may wear out faster. Proper care helps the item last longer.

The store’s base currency is Canadian dollars (CAD). Depending on your region, the site may show prices in another currency for convenience, but calculations are always done at the current exchange rate.

The final price is formed from several factors: delivery region, local taxes, and logistics. Additionally, the price depends on how many production partners are available near your delivery address and how competitive their production costs are. Competition between delivery services in your region also affects cost and speed. As a result, the final price (product + delivery to your address) reflects real production and logistics conditions for your specific region and does not change randomly.

Taxes are calculated automatically at checkout and depend on the country and delivery region. There may be additional local fees, duties, or customs payments that are not always pre-calculated or included by the platform. These requirements depend on the rules of the specific country or region and are beyond our control — if necessary, the buyer pays them independently.

We openly explain how production, printing, and delivery work, but we do not aim to publish internal commercial economics of the brand. TtCAD is a business, not an open accounting report for customers. At the same time, our activities are fully transparent to regulatory and financial authorities with whom we interact digitally: on turnover, taxes, costs, sales, and other mandatory indicators. For the buyer, this does not affect price honesty — you always see the final amount before payment and make an informed decision.

You can write to us through the “Contact” form on this site or directly to our email — whichever is more convenient for you.

We communicate via email.

There is no fixed response time, but we read all messages and reply as soon as possible, especially if the question is clear.

Write to us if you notice an error or typo — it helps make the site better. We will be grateful!

Yes, we periodically need specialists for various tasks — from technical to creative. If you have a proposal, write us one letter describing how you can be helpful.

We do not conduct mass hiring but publish vacancies. Most of our tasks are project-based. If you want to offer yourself as a candidate, just send a clear description of your skills in one letter.

Write to us by email and explain everything in one letter: who you are, what you do, what experience you have, and how you can be useful to the project. A clear subject and specific proposal greatly simplify communication.

Yes, we read all letters. We cannot always respond personally to everyone due to the volume of requests, but if an idea resonates with us, we will definitely contact you. Show initiative!